We love animals! At this time, we can only allow service animals & dogs specifically on designated dates with a purchased ticket. 🐶✨To ensure a woof-tastic time, here are some pawsome pointers:

🎅 Santa Paws Checklist:

- Purchase a Ticket for your cherished Canine & make it a Christmas to remember! 🎟️

- Updated ID and vet records: Keep your pup's info as sparkling as tinsel! 🎄

- Non-retractable leash: Keep it short and snappy, just like a Christmas cracker.

- Collapsible water bowl: Hydration for your holly jolly hound! 🦌

- Doggie bags: Because, let's face it, even Santa's reindeer need a potty break. 💩

Remember, leashed and well-behaved pups are always welcome! Jack Frost is an immersive experience decorated with mulch and other items from local farms which may be dangerous if consumed by animals. Be aware you agree, consent, and acknowledge you are always fully responsible for your animal, its safety and for any injuries caused by your dog. Cheers to a paw-sitively festive frolic! 🎅🐾

Visit us now until December 31st, 2023.

GET TICKETS HERE

https://WelcometoJacks.com/

Yes! We have port-a-potties at the event.

Jack Frost Pop Up will be Open for the Season from

November 24th – December 31!

Ready to jingle and mingle at Jack Frost Christmas Pop Up at 170 N Green Street in the heart of Fulton Market? 🎄 Parking's a bit like finding Santa's sleigh—tricky! We highly suggest Sleigh ridesharing for a hassle-free trip. If you're dashing through the snow in your car, scout for parking in nearby garlands of garages or festive street spots—no on-site parking at Santa's workshop! Cheers, Jack🎄🎅

No, unfortunately bringing food and drinks into an event is prohibited by the City of Chicago. A full bar with alcoholic and non-alcoholic drinks is available for purchase at Jack Frost from open to close!

Yes, personal photography is permitted and absolutely encouraged.  Commercial photography must be pre-arranged and approved, Simply Text us. If you still have questions simply email Hello@WeLovePopUps.com

No, we do not allow re-entry at any time. Once you leave the event you are no longer able to re-enter for any reason.

As you know, reservations are non-refundable as you agreed when you purchased. However, we are happy to hear you purchased insurance from another vendor. Simply put, the Insurance you purchased is through a 3rd party vendor, not us! Please contact them directly and they will be able to help: Universe Tickets https://www.universe.com

We understand how frustrating not receiving your tickets can be! First, did you check your email spam folder or ensure you used an active email/phone number to receive? Take a look and see if you can locate them. If not, no worries. When you arrive at Jack Frost, our expert check in team at the entrance can help locate your tickets. Simply, be prepared to present a Current valid government issued ID which matches the name/credit card you used to purchase them. It’s that easy. Now go grab your cohorts and get ready to have some unforgettable Fall fun with us!

Please note reservations are non-refundable and not changeable, as you agreed to when purchased. We hope to see you at your selected time and date.

The prices online are the lowest we are able to offer this year. Due to Covid and increased unexpected costs, we apologize but there are no additional discounts available for any reason, regardless of group size. We have worked hard to keep access as low as we possibly can to make Jack Frost affordable for everyone. We hope to see you this year!

Most Importantly, Thank you for your service.

Although we tried, due to Covid-19 and increased unexpected costs, we apologize but there are no additional discounts available on tickets at this time.

With respect and gratitude,

Jack

Activities are first come, first serve, and might be SOLD OUT if not pre-purchased. We do accept “walk ups” at the door if we are not SOLD OUT and you can pay when you arrive. Prices vary by date and time and are often higher at the door on the event date.

We are 100% Cashless. We ONLY accept Credit Cards and Apple Pay. Please Note: you MUST present a valid government issued ID which matches your Credit Card/Apple Pay when you pay at the door for tickets.

Jack Frost sprinkles joy, and our timed entry creates a magical, hassle-free arrival, minimizing wait times. Step into our winter wonderland and stay as long as you like! Thrilled to celebrate the season with you at Jack Frost!

Jack Frost Pop Up is a limited pop-up experience! We encourage advance ticket purchase as soon as you confirm your party date time and size to capture the best value.

Prices vary by the date, time, and package you select. The closer to the date, ticket prices usually increase, if they are available. We often sell out for prime dates.

Events on our platform may have tickets that are “market-priced,” so ticket prices and fees may adjust over time based on demand. This is similar to how airline tickets and hotel rooms are sold. A service & processing fee is added to the price of each ticket. These fees vary by selected event date, time, and bundle.

All Sales are final.

Please careful select, review, and confirm your date and time when purchasing.

Tickets are non-refundable, not changeable, and non-transferable after purchase.